FREQUENTLY ASKED QUESTIONS

SHARP PHOTOCOPIERS

 

COPIER - GENERAL

  1. Why do I have black lines on my copies?
  2. Where can I find Material Safety Data Sheets for my toner?
  3. Why is my machine 'dead'?
  4. How can I view, print, setup or change the ID codes on my copier?
  5. How can I check how long my toner will last in my colour copier?
  6. How do I obtain a meter reading from my photocopier?

COPIER - PRINTING                     Handy Guide to Printing

  1. How do I set up my photocopier on the network?
  2. Where can I find a driver for my photocopier?
  3. How can I find the MAC address of the photocopier?
  4. How do I input an ip address into my photocopier?
  5. How can I stop a print job once I have sent it to the photocopier?
  6. Why is the photocopier not printing?
  7. Why does my copier keep saying off-line?
  8. Why does my copier keep saying out of paper?

COPIER - SCANNING & EMAIL

  1. How do I set up my photocopier for scanning?
  2. How do I set up my photocopier for email?

 

 

 

 

 

 

 

 

Why do I have black (or white) lines on my copies?      Back to Contents List

If copying from the document feeder this is probably due to marks on the 'slit glass' (thin strip of glass to the side of main glass).

To confirm this try copying something from the main glass, if the lines disappear then there will be marks on the slit glass.

(Clean with a moist cloth)

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Why is my machine 'DEAD'?      Back to Contents List

Most Sharp copiers have two on/off switches.

Check inside the front door or at the back where the mains lead plugs in

 

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Where can I find MSDS sheets for my toner?       Back to Contents List

MX COLOUR RANGE MX MONO RANGE AR MONO RANGE  
MX2300 MXM350 AR203  
MX2301 MXM363  * ARM160  
MX2600 MXM450 ARM165  
MX2700 MXM453  * ARM201  
MX3100 MXM550 ARM207  
MX3500 MXM620 ARM256  
MX3501 MXM700 ARM316  
MX4100  * MXM850    
MX4500      
MX4501      
MX5000  *      
MX5001  *      
MX5500      
MX6200  Click on model required  
MX6201  
MX7001      

    * Data sheets not available yet

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How can I view, print, setup or change the ID codes on my copier?        Back to Contents List

Instructions on how to set up ID codes or to amend are contained in this PDF document (based on MX Colour machines):

ID_Codes_Handy_Guide.pdf           

                    (Click to view on-line or 'right-click' & 'save target as' to download to your computer)  

                 MXM (black/white) machines are summarised on these pages extracted from User Guide 

    

  To print off a list of your user code counts from the copier:

           Log in as Administrator (contact service provider if password unknown)

                 MX Colour Machines

                        'System Settings'   -  'User Control'  -  'Other Settings' (or arrow down) - 'User Information Print'  -  'Pages Used'

                 Some MXM (mono - black/white) Machines

                         'System Settings'   -  'Account Control'   'Total Pages per Account'   'Print'

                

  If the copier is set up on your network you can log-in via a web browser and see the counts and print off from there:

      Open web browser (eg Internet Explorer) Type the ip address of the copier into the address bar (eg 192.1.1.123)

           Log in as Administrator (contact service provider if password unknown)

              On left side 'User Control'   -   'User Count'   -  Tick the boxes of Users you wish to view (or 'SelectAll(S)')  

                       (Some mono machines - 'Account Control' instead of 'User Control )

                  Then scroll down and click 'Show(D)'    (You can print the pages as you would any other web page)

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How can I check how long the toner will last in my colour copier?         Back to Contents List

                       
 

On most machines the percentage of toner left can be obtained by holding down the button marked 'COPY' (the layout will vary dependent on model)

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How do I obtain a meter reading from my photocopier?         Back to Contents List

                       
 

On most machines the counts can be obtained by holding down the button marked 'COPY' (the layout will vary dependent on model)
   

 

On more basic models:

Press 'MENU' then arrow right to display '3:TOTAL COUNT' then 'OK' to display

If no 'MENU' button - Press and hold 'C' button for 10 seconds

 

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How do I set up my photocopier on the network ?      Back to Contents List

Click here to open a PDF document on how to set up your copier on the network

                Sharp Copier Print Set up PDF     

You may also wish to review or print these documents also:

                HANDY GUIDE TO PRINTING  (shows how to make use of the many printing options)     

                Sharp Copier Scanning Set up PDF  (shows how to set up for scan to email or network folder - if available)     

Your machine should have been supplied with the drivers on CD. If not available - download from here:

                DRIVER DOWNLOAD   (covers majority of recent copiers)

           

We are happy to come out and assist in setting up your copier - please print off this form Copier Network Form PDF and return to us.  (NB there may be a charge for this service)

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How do I set up my photocopier for scanning ?      Back to Contents List

Click here to open a PDF document on how to set up your copier on the network

                 Sharp Copier Scanning Set up PDF  (includes scan to email and scan to network folder)

You may also wish to review or print these documents also:

                Sharp Copier Print Set up PDF  (shows how to set up for printing)    

                HANDY GUIDE TO PRINTING  (shows how to make use of the many printing options)     

We are happy to come out and assist in setting up your copier - please print off this form Copier Network Form PDF and return to us.  (NB there may be a charge for this service)

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How do I find the MAC address of my photocopier?      Back to Contents List

 

         To obtain the MAC address of your photocopier:

 

                    On copier select 'SYSTEM SETTINGS'

                           

                                                        'LIST PRINT (User)'

                           

                                                                'PRINTER TEST PAGE'

 

                                                                        'NIC PAGE'  

 

                            This will print out configuration page(s) - the MAC address will be at the end of the top line

                                                                            (eg A0 : B1 : C2 : D3 : E4 : F5)     

 

Some machines will have an optional Network Expansion Kit attached

           To print out configuration page press status button for 2 seconds

 

 

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How do input an ip address into my photocopier?      Back to Contents List

 

            To input ip address:

 

                    If you have department codes set up - select Admin Login then go to 'SYSTEM SETTINGS'

 

                    Without department codes select 'SYSTEM SETTINGS'  then 'Admin Password'

                        (contact your service provider if Admin password unknown)

 

                                Select 'NETWORK SETTINGS' then 'IP ADDRESS SETTINGS'

           

                                        Input desired settings and switch machine off/on to save new settings

 

For more detailed instructions see  Sharp Copier Print Set up PDF  

 

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How can I cancel a print job once sent to the photocopier?       Back to Contents List

You will need to remove the job from the print queue on the copier as follows:

  • Press 'JOB STATUS' - this will show current jobs in the queue (copy and print jobs)

  • Highlight the job you wish to cancel

  • Press 'STOP/DELETE' and confirm

Please be aware that this will only remove the job from the queue on the copier.

You may need to remove from the print queue on the server or your computer otherwise it will continue to send.

 

 

NB. If the print job has already started the quickest way to stop is to open all the paper drawers.

      However this may cause a paper jam if the machine has already started to pick up the next sheet!!

 

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Why is the photocopier not printing?       Back to Contents List

Are you trying to set the photocopier for the first time - if so:

  • Do you have user codes set up on the photocopier - if so this needs to be put in the driver under 'JOB HANDLING'?

     NB Colour machines will print in black/white without a code as default from factory but not colour (see SHARPPrintsetup.pdf

    • )

  • Do you have the correct driver for your machine?  (Use PCL)

  • Have you configured the port for LPR printing?  (see SHARPPrintsetup.pdf

    • )

 

Has the printing worked in the past - if so:

 

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Why does the Copier keep saying off-line?       Back to Contents List

Check the Printer PORT settings  -   SNMP should NOT be enabled

                PROCEDURE (NB If printing via a shared printer this will need to be changed on the server)

                 Click on: 'Start' - 'Printers & Faxes' 

                    Right click on your Printer (copier) and select 'Properties'

                    Click on  'Port' tab along top - click on 'Configure Port'

                            (NB if greyed out you are printing via a shared printer or do not have sufficient privileges)

                       Make sure 'SNMP status enabled' box is unticked and Apply any changes

                                        (see SHARPPrintsetup.pdf  SECTION 2)

 

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Why does the Copier keep saying out of paper?       Back to Contents List

If the machine does not have paper matching what has been requested by the print command it will show out of paper

        This may be because it does not match the paper size or paper type

            Check the Page Set of the document you are trying to print and change if necessary (eg may be non-standard size)

 Alternatively you can force the machine to print from a specific tray by going to the Job queue on the copier - selecting the job from the list - select 'detail'  - select 'Paper Select' and then choose which paper tray to print from

 

NB See  Handy Guide to Printing (Paper & Media Options) for selecting paper in Print Driver

             

 

 

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